Overview
The Tajawob platform is Oman’s government-managed citizen feedback and engagement system, designed to provide a direct channel for public communication with government agencies regarding service quality, complaints, suggestions, and enquiries. The platform enables citizens and residents to submit feedback on government services and track the status of their submissions through a unified digital interface. Tajawob represents a commitment to responsive governance and public accountability, ensuring that government agencies are held to service standards and that citizen voices influence public service improvement. The platform is accessible through web and mobile applications, making it convenient for users to engage with government entities from anywhere.
Key Facts
- Government-managed citizen feedback and engagement platform
- Accessible via web and mobile applications
- Covers all government ministries and major public entities
- Allows submission of complaints, suggestions, and service enquiries
- Provides tracking of submission status and response timelines
- Generates data on service quality and citizen satisfaction
- Supports Arabic and English language submissions
Significance for Vision 2040
Tajawob supports Vision 2040’s governance and institutional development pillar by institutionalizing citizen feedback as a driver of government performance improvement. Responsive governance requires systematic channels for citizens to communicate their experiences and concerns, and Tajawob provides this infrastructure. The data generated by the platform enables government agencies to identify service delivery bottlenecks, allocate resources to high-priority issues, and benchmark their performance over time. Vision 2040 emphasizes transparency, accountability, and citizen-centric governance as foundations for sustainable development, and Tajawob operationalizes these principles through a practical digital tool. The platform also builds public trust in government by demonstrating that feedback is received, tracked, and acted upon.