Overview
Oman’s achievement of digitising ninety-three percent of government procedures represents a transformational milestone in public service delivery, placing the Sultanate among the leading digital governments globally. This achievement reflects years of sustained investment in digital infrastructure, institutional capacity, and citizen-centric service design. The transition from paper-based to digital processes has reduced bureaucratic delays, lowered costs for businesses and individuals, and improved transparency in government operations.
Key Points
Digital procedures span the full range of government services including business registration, permits, licences, civil status, land registration, and tax filing. The unified digital identity system enables single sign-on access to services across all government entities. Mobile-first design ensures accessibility from smartphones, recognising that mobile devices are the primary internet access point for most users. Backend integration connects government databases, enabling automated verification and reducing the need for physical document submission.
Current Status
Usage statistics show millions of digital transactions processed annually, with continuing growth as remaining services are migrated to digital platforms. User satisfaction surveys report high levels of convenience and accessibility. Service response times have improved dramatically, with many transactions completed in minutes rather than days. The remaining seven percent of procedures involve complex cases requiring physical presence or manual verification, though digital components are being incorporated where possible.
Vision 2040 Context
The ninety-three percent digitisation milestone advances Vision 2040’s governance objectives by demonstrating that Oman can deliver world-class public services through technology. The next phase targets one hundred percent digital availability, artificial intelligence-assisted service delivery, and proactive government services that anticipate citizen needs before requests are made. A fully digital government supports economic competitiveness, social inclusion, and institutional efficiency.